Store Policies

Marc's is proud to accept Discover credit cards & accepts checks from approved customers as well as WIC vouchers. Currently, Marc’s can only accept paper WIC vouchers & are unable to accept the WIC Nutrition Card at all stores.  Marc’s grocery stores are now accepting credit cards and/or debit cards at select stores in the area. The first store to offer this additional payment option is the Marc’s store in Strongsville. Marc’s Strongsville now accepts Visa, MasterCard, Discover and debit.. The new registers also allow for use of mobile pay options as well as pin debit.
 
The cost conscious deep discounter, Marc’s, is known for their long standing deep discount philosophy of offering consumers the lowest prices in town. Marc’s wants their customers to know that this philosophy will not change with the introduction of new payment options.
 
“ We know this was a long time in the making but we wanted to make sure that this newer costlier process of accepting credit cards will not in any way affect our low pricing strategy,” said Kevin Yaugher, President and COO. “Our upgrade to chip technology allowed an easier transition to include these additional payment options.”
 
Marc’s will also offer their customers the ability to use mobile pay and mobile wallet transactions which is becoming a standard feature on most smart phones. And for the many faithful customers, Marc’s will gladly continue to accept checks and cash.
 
All Marc’s pharmacies accept Health FSA cards for both prescription and FSA approved non-prescription health items. Pharmacies in those select stores will have the additional payment options available.


Return Policy

MARC GLASSMAN, INC.  (Marc's) RETURN POLICY
 
All returns must be made with a valid Marc’s receipt,
you have a 60 day grace period to return merchandise along with all parts and original packaging
with the receipt and valid driver’s license or State I.D. 
 
NO REFUNDS OR RETURNS ON MONEY ORDERS
 
There is a 10 day waiting period on returns when purchased by check.
Cosmetics will not be accepted if opened.
There are no returns on light bulbs, plants, flowers, and batteries or reading material.
Also, there are no returns on gift cards.
All undergarments must have original tags on product.
 
Seasonal returns will not be accepted after the holiday.
 
MARC’S RESERVES THE RIGHT TO DENY ANY REFUND OR RETURN


 

Coupon Policy

Coupons are a great way to save even more when shopping, and we make it easy to use them at our stores. But because of the variety of coupons available to our guests, we do have some guidelines and limitations on how coupons can be redeemed at Marc’s:

  • We accept two kinds of coupons: Marc’s-issued coupons and manufacturer-issued coupons.
  • We'll accept one Marc’s coupon and one manufacturer coupon for the same item, unless either coupon prohibits it.
  • We can't give cash back if the face value of a coupon is greater than the purchase value of the item; in that case, we'll adjust the value of the coupon to equal the price of the item.
  • We can't accept coupons from other retailers, or coupons for products not carried in our stores.
  • Marc's accepts all legitimate online coupons that will scan through our registers and can be verified.
  • All Ohio Sales Tax must be paid on the full value of the item prior to the removal of any coupon discount.
  • Coupons may be used on Closeouts.
  • The coupon price cannot exceed the cost of the item.  If this occurs, the cashier would have to adjust the coupon down to the cost of the item. 

We do not accept

  • Computer generated coupons for the sale of alcohol or tobacco products.
  • Electronically reproduced coupons
  • Coupons that do not have a valid bar code
  • Coupons that do not have a valid redemption address
  • Coupons that are expired

All valid coupons should be presented to the cashier at the time of sale.
Acceptance is subject to any restrictions listed on the coupon.
We reserve the right to limit quantities of coupons used.
 
When making a return for a product purchased with a coupon, Marc’s cannot refund cash for the value of the coupon and cannot return the coupon that was used.


NOTE: There are a number of counterfeit coupons currently being circulated on the Internet. This is a criminal offense that can be investigated and prosecuted by federal, state or local law enforcement authorities. Penalties can be severe. Offenders will be identified and prosecuted. Protect yourself; you should not purchase any auctions involving the transfer of electronic files or "unlimited", "Internet" or home printed coupons. Be aware that the sale or auction of coupons can result in civil actions (i.e., a law suit).


Privacy Policy

 
Marc’s store values your business and your trust. This Privacy Policy is for your information to allow you to fully understand our policies on collection and retention of any personal information you supply during visits to Marcs.com.

What Personal Information We Collect
Marc Glassman Inc., Marc’s Stores are all represented online at Marcs.com. Marcs.com ("marcs.com" or "We") collects personal information that you provide when using the marcs.com website ("Site"). This information may include such information as your first and last name, postal mailing address including but not limited to zip code, a contact phone number and e-mail address.
 
We receive and may store any information you enter on our website or give to our website in any other way. For example, we collect information you provide when you place an order, register with us, send us an e-mail or call us, enter a sweepstakes, or enroll or participate in a club or service such as e-update.
It may also include any other personal or preference information you provide us.

We may ask you to confirm your personal information when you contact our Customer Service department. This will allow us to protect your confidentiality by verifying your identity.

We will never request your password, user name, credit card information or other personal information through email. If you receive an email that looks like it is from us asking you for your personal information, do not respond.

We may receive information about you from other sources. This may help improve the personalization of our service to you by providing better product recommendations or special offers that we think will interest you.

Services Account Information
We collect personal information from customers who wish to use any of the marcs.com services, including but not limited to, Marcs.com's Pharmacy Refill Service, Online Contact Us communication, E-Update Opt-in. We will use your email address, or phone number in some instances, to respond to your questions, suggestions and/or requests for assistance in using this Site.
 
Other Times We May Collect Personal Information
Marcs.com may also conduct surveys, contests and sweepstakes via this Site, email, other media or in Marc’s stores. If you participate, we may collect your name, email address, mailing address and other personal information. We will never sell or rent such information to any third parties.

How We Use Your Personal Information
Information we collect on Marcs.com may be used to enhance your shopping experience in the following ways:
 
  • Respond to your customer service inquiries or requests
  • Communicate great values and featured items to you
  • Find and stock the products you want
  • Customize your shopping experience
  • Comply with valid legal procedures, requirements, regulations or statutes

We may share information with carefully selected vendors, business partners and other organizations, which are not part of Marcs.com. These companies and organizations may use the information we share to provide special opportunities and offers to you.
 
When and With Whom We Share Your Personal Information
We never sell or rent your personal information to any third parties under any circumstances. We will share personal customer information and/or purchase history only with our agents, representatives, service providers and contractors for limited purposes, including but not limited to, fulfilling customer orders; offering certain products and services in connection with this Site; communicating to customers; providing customer service; enhancing and improving customers' shopping experience; administering or facilitating surveys, contests or sweepstakes; offering targeted marketing communications to users that opted-in to receive such communications; enabling access to our partners' websites; providing a personalized shopping experience and preventing fraud.
 
The Site may also share information with companies that provide to us (such as a printer, mailing house or web host) or that help us market our products and services. These companies may need information about you in order to perform their functions. These companies are not authorized to use the information we share with them for any other purpose.
 
Aside from the purposes described above, we will never share your personal information with any other third parties unless we have your express permission or under special circumstances, such as when we believe in good faith that the disclosure is required to prevent harm or injury (such as product recalls, fraud, claims or other liability), or to comply with valid legal processes (subpoenas, warrants) as required by law. We may share aggregated demographic and statistical information with our partners. This is not linked to any personal information that can identify any individual person.
 
Cookies and Other Computer Information
In order to provide the best guest experience possible, we may use cookies for reporting and analysis purposes such as how guests are accessing our website, site tracking purposes, performance of our marketing efforts and your response to those marketing efforts, and the delivery of relevant marketing messages.
 
We contract with third parties to provide us with: data collection and reporting services regarding our customers' activities on the Site; tracking and measuring performance of our marketing efforts and your response to our marketing efforts; and the delivery of relevant marketing messages. These third parties may use cookies and may receive anonymous information about your browsing and buying activity on the Site. None of your personally identifiable information (such as your name, address, email address, credit card number, etc.) will be received by or shared with these third parties. If you do not want your non-personal information used to serve ads to you, you can change the settings of your browser to reject cookies. Each browser is different, so check your browser’s "Help" menu to learn how to change your cookie preferences.
 
How We Protect the Privacy of Children
To protect children's personal information and to meet the standards of the Children's Online Privacy Protection Act (COPPA), we do not knowingly collect any personal information from children under 13 that can be used to specifically identify them. Marcs.com is a general audience website not geared toward children. Children under the age of 13 may browse this Site, but they may not sign up for e-updates or participate in contests or surveys.
 
We appreciate your cooperation in helping enforce children's online privacy. Still have questions? We invite you to get more information on COPPA from the Federal Trade Commission at https://www.ftc.gov/.
 
More About Your Privacy
We realize that being a guest at Marcs.com, or any other web site, requires trust on your part. We value your trust very highly, and pledge to you, our customer, that we will work to protect the security and privacy of any personal information you provide to us and that your personal information will only be used as set forth in this Policy. This includes your name, address, phone number, email address, and credit card or checking account information, in addition to any other personal information that can be linked to you, personally.
 
We believe that you have a right to know exactly what information we might collect from you, why we collect it and how we use it.
 
We do not and will not sell or rent your personal information to anyone. Marcs.com may provide links to certain third party websites. This Privacy Policy applies only to activities conducted and personal information collected on this Site. Other websites may have their own policies regarding privacy and security.
 
Marcs.com will obtain your consent before allowing the download of any software from Marcs.com, and Marcs.com will not automatically download any software to your computer system. Once you consent to the initial download of any software, you may receive automatic updates or patches pertaining to such software. You understand and agree that any material, including but not limited to, downloaded software, required or automated updates, modifications, reinstallations or software otherwise obtained through the use of Marcs.com is done at your own discretion and risk, and that you will be solely responsible for any damages to your computer system or loss of data that may result from any such material.
 
Application of This Privacy Policy
This privacy policy applies to all information collected or submitted on our website with the following exceptions:

Any prescription number you provide when you use our online prescription refill service is treated as described in the "Prescription Refills" section of this privacy policy.
 
Prescription Refills
When you use our online prescription refill service, you provide us with your prescription number so that we can process your refill request. We understand the confidential nature of such information. Your prescription number is treated as protected information as described in the Marc’s Pharmacy Notice of Privacy Practices. All other information you provide when you use our online prescription refill service is treated as otherwise described in this privacy policy.
 
Your Consent
By using our website, you consent to our use of information that is collected or submitted as described in this online privacy policy. We may change or add to this privacy policy so we encourage you to review it periodically.
 
Marc’s Pharmacy Notice of Privacy Practices

THIS NOTICE DESCRIBES HOW MEDICAL INFORMATION ABOUT YOU MAY BE USED AND DISCLOSED AND HOW YOU CAN GET ACCESS TO THIS INFORMATION. PLEASE REVIEW IT CAREFULLY.

We understand the confidential nature of the information you provide to Marc’s Pharmacy. We want you to understand how Marc’s Pharmacy may use and disclose certain information you provide us, and what rights you have concerning that information. This privacy policy will tell you:
What information is protected  How Marc’s Pharmacy may use and disclose your protected information  Your rights concerning your protected information
What Information is Protected

Information protected by this privacy policy includes information Marc’s Pharmacy receives or creates that identifies you and concerns:
    • Your past, present or future medical health or condition,
    • Medical care that is provided to you, or
    • The past, present or future payment for medical care provided to you.
 
How We May Use or Disclose Protected Information

Marc’s Pharmacy may use or disclose your protected information to provide you with treatment, obtain payment for your treatment, or perform health care operations. Some examples of how we may use or disclose your protected information for these reasons are:
Treatment. We may use or disclose your protected information to dispense prescription medications or devices to you, provide you with information and counseling on your drug therapy, and communicate with your physician, your physician's staff, emergency treatment personnel or other health care professionals to ensure you receive appropriate treatment.

Payment. We may use or disclose your protected information to determine the amount of your co–payment responsibility and to obtain payment for your treatment from your insurer or pharmacy benefit manager.

Health Care Operations. We may use your protected information to review the performance of our pharmacists, to prevent fraud and to develop compliance programs in order to offer more effective and comprehensive treatment to you.
 
Marc’s Pharmacy may also use or disclose your protected information for other reasons. Those reasons and some examples of how we may use or disclose your protected information for those reasons are:
Communications with you. We may use your protected information to contact you. We may contact you to ensure that your prescription is working effectively, or to provide you with refill reminders or information about treatment alternatives.

Health oversight agencies. We may disclose your protected information to agencies authorized by law to perform audits, investigations or inspections for the oversight of the health care system, government benefit programs, government regulatory programs or civil rights laws.

Judicial and administrative proceedings. We may disclose your protected information in response to a court order, administrative order, subpoena, warrant, or other lawful process.

Law enforcement. We may disclose your protected information as required by law in response to requests from law enforcement.

Services. We may hire third parties to perform certain services for us. We may disclose your protected information to these third parties so that they can perform the services we have asked them to do. These third parties will be required to protect your information and will not be allowed to use your information for any purpose other than to provide the services we have requested.

Special Circumstances. We may disclose your protected information in certain special circumstances. Such circumstances include disclosures to agencies authorized by law to collect information for national security and intelligence activities, for specialized government functions in the event you are a veteran or are in the military, for investigation of a death or identification of a deceased person, for review of product quality and safety, to avert a threat to health or safety of an individual or the public, or to comply with requirements for worker's compensation programs.
 
The examples given above are for illustration only. They may not be all–inclusive. Marc’s Pharmacy may also use or disclose your protected information as otherwise required by law. Marc’s Pharmacy will obtain your written authorization before using or disclosing your protected information for any reason other than those included in this Notice. You may revoke your authorization in writing at any time. Upon receipt of your written revocation, we will stop using or disclosing your protected information, except to the extent that we have already taken action in reliance on the authorization.

Your Rights
You have certain rights concerning your protected information and this Notice. These rights include:
  • You may request a copy of the Notice at any time.
  • You have the right to inspect and receive a copy of the protected information we maintain about you. To do so, contact your local Marc’s Pharmacy.
  • If you feel that the protected information we maintain about you is incomplete or incorrect, you may request that we amend it.
  • You have the right to request additional restrictions on our use or disclosure of your protected information.
  • You have the right to receive an accounting of the disclosures we have made of your protected information. The accounting will not include disclosures made for treatment, payment or health care operations, disclosures made directly to you, your friends or family members involved in your care, or disclosures authorized by you. The right to receive an accounting of disclosures is subject to certain other exceptions, restrictions, and limitations.
  • You may request that we contact you about your protected information only in writing. We will accommodate reasonable requests. To make a request, you must submit your request in writing to your local Marc’s Pharmacy. We may charge you a fee for the costs of copying and mailing your protected information.

For More Information or to Report a Problem

If you have questions or would like additional information about the Marc’s Pharmacy privacy policy, you may contact Marc’s at 1–216-265-7700. If you believe your privacy rights have been violated, you may file a complaint with Marc’s Pharmacy and with the Secretary of Health and Human Services. To file a complaint with Marc’s Pharmacy, send your complaint in writing to Customer Relations, Marc’s Stores/Pharmacy, 5841 w. 130th Street, Cleveland, Ohio 44130. There will be no retaliation against you for filing a complaint.

Revisions to Notice

Marc’s Pharmacy may revise the terms of this Notice and make the new Notice effective for all of your protected information. If Marc’s Pharmacy makes a material change to this Notice, a new Notice will be posted at your local Marc’s Pharmacy and will be available to you upon request at your local Marc’s Pharmacy.

Effective Date

The effective date of this notice is February 19, 2008.


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